How can
we help?
Write to us
We answer in English or Spanish. If it is about a purchase or your data, include your phone’s number: in the app, Me, at the very bottom, This phone’s number.
The alarm did not ring
With the App open in Sleep mode and the phone on the charger, the alarm rings inside the App with your chosen sound and a gentle rise in volume.
You get a notification at the alarm time with the phone's notification sound. On iPhone, silent mode, Do Not Disturb, Focus, or Sleep can make it quiet or silent, and the notification sound is short.
- Allow notifications for Sunbell.
- Check that the volume is up and the phone is charged.
- Do not force-quit the App.
- Test your alarm.
- Also set your phone's built-in Clock alarm as a backup.
More in How alarms work.
How is my sleep measured?
Times, scores, and sleep stages (light, deep, and REM) are estimated from your phone's movement and, if you turn on the microphone, sound. A phone cannot measure sleep the way a sleep lab or doctor does, so these numbers can be wrong. Do not use them to make medical decisions.
More in Health and sleep notice.
Are my sounds uploaded?
No. The clips from your night stay only on your phone. They delete themselves after 7 days, and you can delete them sooner in Me › Privacy › Delete saved sounds.
How do I cancel Premium?
On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Payments & subscriptions. Cancel at least 24 hours before renewal. You keep Premium until the paid period ends. Apple or Google decides refunds.
Deleting the app does not cancel the subscription. More in Subscription and billing.
I changed phones and lost Premium
Sign in to the iPhone with the same Apple ID you bought with. In the app, go to Me › Go premium › Restore purchase. Premium comes back without paying again.
How do I ask for a refund?
Payments are final and non-refundable except as required by law or by the refund policies of Apple or Google. Apple and Google decide refund requests: on iPhone at reportaproblem.apple.com, on Android through Google Play.
How do I move my alarms and sleep to another phone?
Create an account in Me › Create account with your email. The app keeps a backup of your alarms, phrases, mixes, settings, and sleep history. On the new phone, sign in with the same email and the app brings it back. Night sound recordings are not backed up: they stay on the phone that recorded them.
Does the app have ads?
No. Sunbell has no ads, on the free plan or on Premium. On the free plan you get one Premium Day every week: you turn it on when you tap something Premium, and it unlocks everything until noon the next day, so it also works for your alarm.
Can I use the app without sleep tracking?
Yes. Turn off Track my sleep in Me, Privacy. The alarm works the same and we measure and record nothing.
Can I use my own phrase?
Yes. In your alarm, open Your phrase and choose My own.
How do I delete my data?
In the app: Me › Privacy › Delete all my data. It deletes your history, alarms, and phrases from the phone, and it cannot be undone. Deleting the app also deletes everything.
More in Privacy Policy.
How do I delete my account?
In the app: Me › Your account › Delete my account. Your account and its backup are deleted from the server.
If you no longer have the app, write to soporte@sunridgelabs.co from your account's email and we will delete it. Account data is removed within 30 days, except what the law requires us to keep.
Deleting your account does not cancel Premium: cancel it in your phone settings.